Returns, Refunds & Exchanges Policy

At The Baby Chapter, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a return, items must:

  • Be returned within 14 days of receiving your order

  • Be unused, unworn, and in original condition

  • Include all original tags, packaging, and accessories

  • Be free from marks, stains, odours, or damage

  • Be accompanied by proof of purchase

  • Not fall under our non-returnable items list

The Baby Chapter does not provide prepaid return shipping labels for change-of-mind returns or exchanges. Return postage is the responsibility of the customer unless the item is faulty, damaged, or incorrect.

To request a return, please email hello@thebabychapterau.com with your order number and reason for return.

Returns sent without prior approval will not be accepted.

Exchanges

We understand that sizing can sometimes be tricky.

If you require a different size, please contact us within 14 days of receiving your order. Size exchanges are subject to stock availability and items must meet our return eligibility requirements.

Customers are responsible for all postage costs associated with exchanges, including returning the original item to us. Additional shipping charges may apply when sending the replacement item.

If the requested size is unavailable, a store credit may be offered.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at hello@thebabychapterau.com and include photos where possible.

In accordance with Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair, store credit, or refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Pacifiers and teething products

  • Feeding products

  • Underwear or swimwear (unless faulty)

  • Personal care products that have been opened or used

  • Gift cards

  • Clearance or sale items (including products marked down due to a shorter remaining shelf life or approaching expiry) are final sale and cannot be returned or exchanged unless the item is faulty. Where applicable, expiry dates will be clearly stated in the product description prior to purchase.

We also cannot accept returns on:

  • Personalised products

  • Custom-made items

  • Special order items

If you have any questions about whether your item is eligible for return, please contact us before purchasing.

Refunds

Once your return has been received and inspected, we will notify you of the outcome within 5 business days.

If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the item is faulty, damaged, or we have made an error with your order.

Order Cancellations

Due to our fast order processing times, we are unable to guarantee order cancellations or amendments once an order has been placed.

If you need to make a change to your order, please contact us as soon as possible and we will do our best to assist.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Customers are entitled to a replacement, repair, or refund for major faults and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major fault.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: hello@thebabychapterau.com

We are always happy to help.

f you have any questions about a return, feel free to contact us at: hello@thebabychapterau.com.