Shipping policy
Thank you for supporting The Baby Chapter.
We currently ship Australia-wide and aim to make your shopping experience as seamless as possible.
We currently do not offer international shipping.
Processing Time:
Orders are carefully processed and dispatched within 48 hours (Monday to Friday), excluding public holidays. During high-demand periods, please allow for potential minor delays. We appreciate your patience and are committed to ensuring your order reaches you promptly.
Shipping Rates:
Flat Rate Shipping: $12 for all Australian orders
Express Rate Shipping: $20 for all Australian express orders
Free Shipping: Automatically applied to orders over $150
Delivery Timeframes:
Once your order is dispatched:
Standard Delivery (Australia Post): Expect delivery in 3–7 business days for metropolitan addresses and 5–10 business days for regional or remote areas.
Express Shipping: Your parcel should arrive within 1–3 business days, depending on your location.
Tracking information will be emailed once your order has been dispatched.
Important Shipping Info:
Shipping costs are non-refundable. Please ensure all shipping details are correct before placing your order.
The Baby Chapter are not responsible for orders that do not arrive due to incorrect shipping information being provided by customer at checkout.
Delivery timeframes provided by Australia Post are estimates only and may vary due to postal delays, weather events, or high-volume periods. We are not responsible for delays once the parcel has been handed to the courier.
Once your order has been lodged with Australia Post, it becomes their responsibility. We are not liable for lost, delayed, or damaged parcels. However, we will assist you in lodging an enquiry or claim with Australia Post.
Orders containing pre-order items will ship together once all items are available unless otherwise arranged.
Need Help?
For any questions or assistance during the checkout process, feel free to reach out to us at hello@thebabychapterau.com. We’re here to support you.